Notice: These documents are general templates for informational purposes only and do not constitute legal advice. Have qualified counsel review and adapt them for your jurisdiction, business model, and regulatory obligations before publication.
Last updated: October 2026
Payment application
Payments are credited when received amounts meet configured confirmation thresholds and match invoice or link expectations. Underpayments may remain pending or require manual review—document your merchant rules here.
Expired quotes
If a payer sends funds after an invoice expires, describe whether funds are auto-credited, held for manual allocation, or returned.
Refunds
Refunds in cryptocurrency may require new on-chain transfers. Network fees are typically borne by the party your counsel designates. Refund timing depends on operational review and wallet availability.
Disputes
Unlike card chargebacks, blockchain payments have no universal dispute network. Merchants should publish support channels and evidence requirements for contested orders.
Contact
Provide merchant support email and expected response times.